Shipping policy
Shipping Policy of the SUNANDBASS Shop
Last Updated: 22.01.2025
This is a courtesy translation. The legally binding version is the German version. In case of discrepancies, the German version shall prevail.
Welcome to the SUNANDBASS GmbH Shopify Store!
At SUNANDBASS GmbH, we strive to deliver your orders as promptly, securely, and sustainably as possible. This Shipping Policy outlines our shipping methods, costs, delivery times, and other important information to provide you with transparency and a smooth shopping experience. The delivery times, shipping costs and your options will be dynamically displayed once you order.
1. Payment Methods
We process payments securely through Shopify payments, which accepts a variety of payment options, including:
All major credit cards
PayPal (including all types of PayPal accounts)
Rest assured that your payment details are encrypted and handled with the utmost security.
2. Order Tracking
Once your order has been placed, you will receive a confirmation email with a tracking number. Use this number to monitor your shipment's progress.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order. This ensures transparency and accuracy before you complete your purchase.
4. Delivery Times
Estimated Delivery Times:
Italy:
Standard Shipping: 5-7 business days
Within the EU (excluding Italy):
Standard Shipping: 5-7 business days
United Kingdom (UK):
Standard Shipping: 7-10 business days
Express Shipping: 2-5 business days
International (outside the EU and the United Kingdom):
Tracked Express Shipping: 7-15 business days
Note:
Please note that delivery times are estimates and may occasionally vary due to unforeseen circumstances such as customs clearance or local courier issues.
5. International Shipping Details
For customers outside the European Union, local customs and import duties may apply depending on your country's regulations. These charges are not covered by our company and will be the responsibility of the customer. Please check with your local authorities for more information on potential fees and taxes.
6. Order Changes and Cancellations
Order Cancellation:
You may cancel your order only if it has not yet been shipped.
Order Modifications:
For order modifications or cancellations, please contact us via the "Contact Us" button on our website as soon as possible.
7. Returns and Refunds Policy
Damaged or Broken Items:
Refunds are offered only for items that arrive damaged or broken. Please email us immediately with photos of the damaged product to request a refund or replacement.
Returning Orders:
Customers may return their orders at their own expense. However, all returns must first be approved by our team. To initiate a return, contact us via the "Contact Us" button on our website, and we will provide further instructions.
Condition of Returned Items:
Returned items must be unused and in their original packaging.
European Customers have a 14 days right to withdraw, which can be enforced here:
8. Shipping Restrictions
Prohibited Items:
We do not ship hazardous materials, perishable goods, or items restricted by local laws.
Age Restrictions:
Certain products, such as age-restricted items, may require age verification of the recipient upon delivery.
Prohibited Items Include:
Flammable liquids and gases
Explosive materials
Illegal substances
Any items restricted by the destination country's laws
9. Customer Support
Our dedicated customer support team is available to assist you with any questions or issues related to shipping.
Contact Methods:
Email: shop@sunandbass.net
Problem Resolution:
If your package is lost, damaged, or delayed, please contact us immediately. We work diligently to resolve the issue, whether by reshipping the order, issuing a refund, or taking other appropriate measures.
10. Failed Deliveries
If your order has not arrived within the expected delivery time, please contact us via the "Contact Us" button on our website. Please provide your tracking number to ensure faster assistance.
Note:
Inquiries can only be made after the delivery window has passed.
11. Address Accuracy
To ensure a smooth delivery process, please carefully verify that the address provided during checkout or linked to your PayPal account is correct and complete. Please include all necessary details, such as:
Building/Apartment Numbers
Active Phone Number (for courier contact if necessary)
This helps avoid delays or failed deliveries.
12. Changes to Policy
SUNANDBASS GmbH reserves the right to change this Shipping Policy at any time. Changes will take effect immediately upon posting on our website. We recommend reviewing this policy regularly to stay informed about our shipping practices.
13. Legal Compliance
As a German GmbH, we comply with all relevant EU and German shipping regulations, including data protection laws (GDPR) and consumer protection directives. Further information can be found in our Imprint and our Privacy Policy.
14. Contact Us
If you have any questions or need further assistance regarding our Shipping Policy, please do not hesitate to contact us:
SUNANDBASS GmbH
Kinzigstraße 15
10247 Berlin
Germany
Email: shop@sundanbass.com
More contact details on our Online-Shop Website.
Thank you for choosing SUNANDBASS GmbH! We appreciate your trust and support and strive to provide you with the best possible experience.